Where does Gentelle deliver?

Delivery availability and charges depend on the order and destination. Enter or confirm your delivery information during checkout, or contact us for project and bulk deliveries.

Are prices in Saudi Riyals?

The Saudi online store displays prices in SAR. Applicable VAT, delivery charges and any other amount payable should be shown or confirmed before the order is completed.

Can I request a commercial quotation?

Yes. Hotels, villas, furnished accommodation and other project customers can request a commercial quotation for larger or specification-led orders.

Can I return an online order?

Where the Saudi E-Commerce Law gives a right of return/cancellation and the item remains eligible and unused, the request can be made within the applicable statutory period. See our Returns, Exchanges & Refunds Policy for details.

What if delivery is delayed?

If a delivery is delayed, contact us first so we can investigate. Consumer cancellation rights for qualifying delays are preserved under applicable Saudi law.

How do I request my personal data?

Email us from the address associated with your account or order and state the privacy right you wish to exercise. We may need to verify identity before acting on a request.

Does Gentelle support Arabic?

Yes. The storefront and customer information are available in English and Arabic, and the Arabic experience uses right-to-left layout where appropriate.