Who we are

Gentelle Hotel Supplies Co. Ltd. operates the Gentelle Saudi online store. Contact: inquiries@sa.gentelle.com; Al-Madinah Al-Munawarah Rd, Al-Ruwais, Jeddah 23214, Saudi Arabia.

Personal data we may collect

Depending on how you use the site, this may include name, phone number, email, billing and delivery addresses, account details, order and transaction information, customer-service messages, product interests, device/browser information, IP address, security logs and cookie or similar technology data. Payment-card processing may be handled by authorised payment providers; Gentelle should only receive the information needed to confirm and manage the transaction.

Why we process data

We process data to create and manage accounts, provide quotations, take and fulfil orders, arrange delivery, issue confirmations and invoices, provide customer support, prevent fraud and abuse, secure the service, meet accounting/regulatory obligations, improve the store and, where permitted and consented to, send marketing communications.

Legal basis and minimisation

We process personal data on an appropriate legal basis under applicable Saudi law, including where processing is necessary to perform an agreement, comply with legal obligations, protect legitimate interests recognised by law, or where valid consent is used. We aim to collect only data necessary for the stated purpose.

Sharing

We may disclose necessary data to service providers supporting hosting, payments, communications, analytics, fraud prevention, delivery/logistics, professional advice and regulatory compliance, under appropriate contractual and legal safeguards. We may also disclose data where required by law or a competent authority.

International processing

Where a supplier or technical service involves processing outside Saudi Arabia, transfers will be handled in accordance with applicable Saudi personal-data transfer requirements.

Retention and deletion

We keep personal data only for as long as necessary for the purpose collected, contractual requirements, dispute handling and applicable legal, tax, accounting or regulatory retention duties. When data is no longer required, it will be deleted, destroyed or anonymised as appropriate.

Your rights

Subject to the Saudi Personal Data Protection Law and its Regulations, rights may include being informed, accessing personal data, obtaining a readable copy, requesting correction/completion/update, requesting destruction where applicable, and withdrawing consent where processing depends on consent.

Exercising your rights

Email inquiries@sa.gentelle.com with “Privacy Request” in the subject. We may ask for information needed to verify your identity and locate the relevant data.

Security

We use reasonable organisational and technical measures intended to protect personal data. No internet service can guarantee absolute security, so customers should also protect passwords and account access.

Updates

We may update this policy when the site, our practices or legal requirements change. The current version will be published on this page.