Clear information before purchase

Customers should receive clear information about the seller, essential product/service characteristics, total price and charges, payment and delivery arrangements, and warranty where applicable before concluding an electronic contract.

Return/cancellation right

Saudi E-Commerce Law provides a 7-day return/cancellation right for qualifying unused products/services, subject to statutory exceptions.

Delivery delay

A qualifying transaction may be cancelled where delivery/performance is delayed for more than 15 days from the contract date or agreed date, subject to applicable legal conditions and exceptions.

Defective goods

Mandatory rights relating to defective, fraudulent/counterfeit or misdescribed goods remain available under applicable consumer-protection rules.

Personal data

Consumer personal data must be protected and not used for unauthorised purposes. Our Privacy Policy explains how Gentelle handles personal data and how rights can be exercised.

Complaints

Contact Gentelle first so we can resolve the issue. Consumers can also use Saudi Ministry of Commerce complaint/reporting channels when appropriate.